At SchoolPix, we have chosen to use a single email address, smile@schoolpix.com.au, for all our team members to communicate with our valued schools. We believe this approach brings several advantages that enhance your experience.
- Easy Identification: Using a consistent email address like smile@schoolpix.com.au makes it simple for you to recognise and associate our emails with SchoolPix. This promotes clarity and helps build trust in our communication.
- Reliable Support: In the event that one of our team members is unavailable, using a shared email address ensures that your inquiries and concerns are promptly addressed. Another team member can readily step in to assist you, ensuring continuity of support and minimising any delays.
- Enhanced Collaboration: Our shared email address allows our team members to collaborate effectively and share information. This means that regardless of who handles your inquiry, we have access to the complete communication history, ensuring a seamless and cohesive support experience.
By utilising this approach, we aim to provide you with transparent and efficient service. Our team is well-coordinated, ensuring that your inquiries are addressed promptly and consistently. We value your trust and strive to make your interactions with SchoolPix as smooth and enjoyable as possible.
In case of any last-minute changes or emergencies the evening before or the morning of the photo day, please contact our after-hours number at 0485 876 055.
Our office hours are Monday to Friday, 8.30 am to 5 pm.
Contact email for schools: smile@schoolpix.com.au
Phone: 1300 778 987
If you need to direct any families to contact us, they should use:
Contact email for parents: help@schoolpix.com.au
Phone: 1300 766 055